Commercial Accounts

Tom Abbott

Principal/Producer -
T.Abbott @ mrinsuranceagency.com

Tom started in insurance in 1981 after graduating from North Texas State University. His first job was a marketing representative with Floyd West & Co. In 1984, he changed career paths as producer for Mr. Insurance. He became a partner in 1999. He is married to Sharla who is a retired elementary school principal. They attend Johnson Street Church of Christ. Tom has two daughters, two stepsons, and seven grandchildren. He stays busy with his kids and grandkids. Tom is a member of the East Angelo Lions Club and serves on the board of directors for Rio Concho Manor. He previously served on the board for Meals for the Elderly for many years.

Rodney Floyd

Producer -
R.Floyd @ mrinsuranceagency.com

Rodney Floyd joined Mr. Insurance in 1992. He is a member of Sierra Vista United Methodist Church and the Downtown Lions Club. He enjoys time with family, friends and bass fishing.

Cliff Smith

Principal/Producer -
C.Smith @ mrinsuranceagency.com

Cliff was born and raised in San Angelo and graduated from Central High School in 1999. He holds degrees from Texas A&M and Boston College. Before following his father and grandfather into the insurance industry in 2015, he spent 7 years in accounting and bookkeeping. Cliff married Lo in 2012, and they have three children Evelyn, James, and Gus. Cliff has served on the board of Helping Hands since 2018. He enjoys spending time with his family and hunting and fishing.

Bobby Terry

Principal/Producer -
B.Terry @ mrinsuranceagency.com

Bobby grew up in San Angelo and graduated from Central High School in 2005. He attended Texas Tech University and began his insurance career as a producer with Mr. Insurance in 2011. In 2016, he earned his Certified Insurance Counselor designation. Bobby has been married to his wife, Laken, since 2015 and they have two children, Selah and Luke. In his spare time, Bobby enjoys playing golf, watching Texas Tech Athletics, and spending time with his family.

Donnie Lunsford

Producer -
D.Lunsford @ mrinsuranceagency.com

Donnie grew up in Midland, Abilene, and San Angelo and graduated from Central High School in 1998. He graduated from Texas Tech University in 2007 with degree in Range Management. He spent his first career with the USDA working with farmers and ranchers in conservation. Donnie began working for Mr. Insurance in 2022. Donnie married Meghan in 2014 and they have four children, Kaydance, Royce, Dani, and Dylan. Donnie is very active with the Boy Scouts of America on the Board of Directors as well as a Scoutmaster and other leadership positions. He enjoys his spare time with his children, scouting, camping, hunting, and exercising.

Debbie Freeman

Commercial Account Manager -
D.Freeman @ mrinsuranceagency.com

Debbie has been working for Mr. Insurance since 1978, when her dad and partner of the agency, asked her to join the agency. She works in the Commercial Lines Department and enjoys the friendships she’s made with many of her long-term customers. She enjoys spending time with her family and especially her grandchildren.

Connie Hayes

Commercial Account Manager -
C.Hayes @ mrinsuranceagency.com

Connie has been with Mr. Insurance Agency commercial department since 2000. She began her insurance career with Farmers Insurance. Connie was a New Car Sales Manager Secretary and Title Clerk for Wilson Buick. She likes to listen to Country Music old and new while caring for her three dogs and three cats.

Rochelle Reichenau

Commercial Account Manager -
R.Reichenau @ mrinsuranceagency.com

Rochelle was born and raised in Kerrville. She is a 1996 graduate of Angelo State University and worked as a Business Analyst for a telemarketing company for six years. She started at Mr. Insurance in 2002 in the personal lines department and in 2005 moved to commercial lines as Tom Abbott’s assistant. She moved back to Kerrville in 2013 and works remotely.

Liz Love

Commercial Account Manager -
L.Love @ mrinsuranceagency.com

Liz graduated from Lake View High School and attended Angelo State University. She has had her property and casualty license for 10 years. She has been a Commercial Account Manager, Sales Representative, and Systems Administrator for Mr. Insurance for 5 years.

Donyell Adkins

Commercial Account Manager -
D.Adkins @ mrinsuranceagency.com

Donyell has over 15 years of experience in the trucking industry and more than three years in the insurance industry. She previously spent four years on the board of directors for a Pregnancy Crisis Center with one year as Vice President and one year as President. Donyell has spent countless hours providing community service for many different organizations including March of Dimes, Chili for Charity Cook-offs, Smokin for a Cause, Relay for Life, and others. She graduated from Indiana Wesleyan University in 2017 with a Bachelor’s in Business Administration.

Personal Accounts

Tracy Orosco

Personal Lines Manager -
T.Orosco @ mrinsuranceagency.com

Tracy graduated from Angelo State University in 2014. After two years of traveling, she obtained her Property and Casualty license in 2016 and has been at Mr. Insurance for the last six years. In her free time, she enjoys spending time with her son, family and her dog, Frank.

Pam Harsh

Personal Account Manager -
P.Harsh @ mrinsuranceagency.com

Pam was born in Nebraska and grew up in Southern California. She has three children and seven grandchildren. Pam coached youth soccer and baseball for many years. She loves to travel and her hobbies include cross stitching, crocheting, reading books and watching movies. Pam has been in the insurance industry since 1985.


Cynthia Flores

HR/Compliance Manager -
C.Flores @ mrinsuranceagency.com

Cynthia moved to San Angelo in 2021. She has over 30 years of experience in the insurance industry. She was a commercial auto underwriter for Hallmark and LP Risk in San Antonio. Cynthia has two children, Michael and Allison, along with three granddaughters, Dylan 7, Reagan 5, and Kaydan 2. She enjoys reading and going to the movies and spending time with her children and grandchildren.

Shannon Roach

Bookkeeper -
accounting @ mrinsuranceagency.com

Lolita Slough

Front Desk -
FrontDesk @ mrinsuranceagency.com

Lolita has been with Mr. Insurance since 2009. She has previous experience as an administrative assistant and business owner. She is a member of Celebration Church and has traveled extensively with several international mission organizations. Lolita is an avid reader and enjoys time with her children and three grandchildren.

Barbara Ward

Front Desk -
FrontDesk @ mrinsuranceagency.com

Barbara was in customer service for more than 25 years before retiring from GTE. She has been with Mr. Insurance for a number of years. She makes sure that everyone is treated with respect and loves helping customers. Barbara feels very fortunate to work with such great employees that have become family at Mr. Insurance. She has two children, four grandchildren, and eight great grandchildren to keep her busy.

Leti Little

Front Desk -
FrontDesk @ mrinsuranceagency.com


Monique Orosco

Processor -
Processor @ mrinsuranceagency.com

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